Privacy Policy
Collection of personal data
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable person (including the information listed below) as "personal information." For more information about what personal information we collect and why, please see the list below.
Facility Information
Purpose of collection: to enable us to load the website properly for you and to perform website usage analysis to optimize our website. Source of collection: It is collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels. Personal information collected: browser version, IP address, time zone, cookie information, which websites or products you view, search terms, and how you interact with the website.
Ordering information
Purpose of collection: to provide products or services to fulfill our contract, to process your payment information, to arrange shipping and provide invoices and/or order confirmations, to communicate with you, to review our orders for potential risks or fraud, and in accordance with preferences you have communicated to us, to provide information or advertising regarding our products or services. Source of collection: collected from you. Personal information collected: name, billing address, shipping address, payment information (including credit card number, email address, and phone number).
Currency
By using our website, you (the visitor) agree that third parties may process your IP address to determine your location for currency conversion purposes. You also consent to the currency being stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We do this to ensure that your chosen currency remains selected and consistent when you visit our website so that prices can be converted to your (the visitor's) local currency.
Sharing of personal data
We share your personal information with service providers to help us provide our services and to fulfill our agreements with you as described above. For example: We share your personal information with our suppliers so that the products you purchase can be shipped to you correctly. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Advertising Conduct
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and in some cases through the use of cookies or other similar technologies (which you may agree to depending on your location). To learn more about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted ads as follows:
FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance at the following address: https://optout.aboutads.info/.
Use of Personal Information
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services, and offers.
Legal basis
In accordance with the General Data Protection Regulation ("GDPR"), we process your personal data on the following lawful bases if you are a resident of the European Economic Area ("EEA"):
Your consent; performance of a contract between you and the website; the performance of our legal obligations; protecting your vital interests; the performance of a task carried out in the public interest; For our legitimate interests that do not override your fundamental rights and freedoms.
Storage
When you order goods through the website, we will keep your personal data on our records until you ask us to delete it. For more information about your right to erasure, please see "Your Rights" below.
Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision-making has legal effects on you or otherwise significantly affects you.
We do/do not make [fully automated decisions that have a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include, for example:
Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist is only valid for a limited number of hours. Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist remains in effect for several days.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a variety of cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and selecting a region). This means that you do not have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how people use the site, such as whether it's their first visit or whether they visit often.
Please also note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Unfollow
Please note that because there is no uniform industry agreement on how to respond to Do Not Track signals, we do not change our data collection and use practices if we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.
Complaints
As stated above, if you wish to make a complaint, you may contact us by email.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.
Company name: DVT E-commerce
Address: Verdunplein 17 Unit A2921, 5627SZ Eindhoven
E-mail address: support@charm-sydney.com
Phone number: +31613475401
Chamber of Commerce number: 88097501
VAT ID: NL004548992B32
