Key information

• Order cut off time: 3 PM
• Order handling time: 1-3 business days
• Order transit time: 3-5 business days
• Free shipping on all orders to Australia

We pay the shipping costs for every order. All our products are delivered 100% free to your home. There is also no minimum order quantity. Therefore, delivery time may take a little longer than you are normally used to!

Below you will find information about our delivery times.

PROCESSING TIME:
Once an order is placed, we require 1 - 3 business days to process it. This includes packing your order and quality checking to ensure the goods match the size and are not defective.

During the week it takes one working day, but if you order on Friday evening or during the weekend it may take a little longer.

SHIPPING TIME:
Once your order has been processed, it will be shipped. On average, shipping takes 3 - 5 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or other concerns, please do not hesitate to contact our customer service team via support@charm-sydney.com

Delayed orders

Orders may experience delays during times of high demand or busy shopping periods. If your order is delayed, please be patient and allow for up to 3 extra work days. If your order has not arrived after this time, please reach out to our customer support team at support@charm-sydney.com

Damaged orders

If your package arrives damaged, it is important to document the damage by taking detailed photos immediately. Afterward, contact our customer support team at support@charm-sydney.com. Make sure to include your order number.

Contact us!

support@charm-sydney.com

+31613475401

 

Company Name

DVT E-commerce

Address

Verdunplein 17  

Unit A2921

Eindhoven

Noord-Brabant

5627SZ

Netherlands

Company Licence Number

88097501

VAT number

NL004548992B32